Conflict Management
A specialised service designed to help teams and organisations navigate and resolve workplace conflicts constructively.
We emphasise the role conflict plays in development and growth, and reposition it as an enabler, rather than a disabler, to bring about transformative change. By getting to the root cause of conflicts, facilitating communication and creating a collaborative environment where disputes can be resolved early, our service is valued for its ability to enhance organizational health and boost productivity.
Check out our
North Star Leadership Navigation Programme, designed for businesses looking to enhance their team’s leadership skills.
Conflict Management is suitable for
Corporate teams and organisations looking to resolve internal conflicts and improve team dynamics.
Leaders and managers seeking to enhance their conflict resolution skills to create a harmonious work environment.
Human Resources professionals in need of strategies and tools to manage employee conflicts effectively.
Nonprofit organisations aiming to address interpersonal issues and align team efforts with their mission.
Education institutions, including schools, colleges and universities looking to manage conflicts among staff, faculty and students.
Community groups and local organisations dealing with internal disputes or looking to improve collaboration.
Our Approach
We believe that effectively managing conflict is essential for fostering a healthy, productive work environment. By understanding the underlying causes of disputes and promoting open communication, we help organizations turn conflict into a tool for positive change. Our method involves several key steps over the course of 3-6 months (possibly more for larger organisations) that ensure a sustainable resolution and lasting improvement:
Assessment & Diagnosis
Conducting thorough assessments to understand the nature, root causes and dynamics of the conflict.Customised Conflict Resolution Plan
Developing tailored conflict resolution strategies that address the specific issues and needs of all parties involved.Communication Enhancement
Facilitating open and effective communication between conflicting parties to promote mutual understanding.Mediation and Facilitation
Acting as neutral mediators to guide the conflict resolution process and help parties find common ground.Skill Development
Training individuals and teams in conflict resolution skills, such as active listening, practising empathy, negotiation and problem-solving.Ongoing Support
Providing follow-up support and coaching to ensure that resolutions are maintained and that parties continue to collaborate effectively.
Your Outcomes
Guided by experienced mediators and certified coaches, who bring a range of expertise from across various industries, we provide effective and sustainable resolutions to workplace conflicts. With a proven track record of improving workplace dynamics, our approach not only resolves current disputes but also equips individuals and teams with the skills to prevent and manage future conflicts.
Resolved conflicts with effective and sustainable resolutions that lead to better work environments.
Improved communication skills and practices among colleagues and involved parties.
Stronger relationships and greater trust between individuals and teams.
Increased productivity and reduced disruptions, with a greater understanding of how to avoid conflict going forward.
Better collaboration and teamwork, promoting a more positive work culture.
Enhanced conflict resolution skills enabling individuals to identify potential conflicts early on and resolve any future conflicts internally.
Sustained organisational health with ongoing support to maintain conflict resolution as needed.
Phoenix Coaching is affiliated with the International Coaching Federation (ICF) and all services are provided by an ICF-credentialed coach, with at least 500 hours of professional training and experience.
Testimonials
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"Each session is a mix of inspiration and practical advice, making me see myself in a whole new light. Phoenix Coaching has made this journey of growth feel less like work and more like an exciting adventure in improving myself and, for that, I'm grateful.”
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Aamer Hammoudi
Regional Director, Watermaster/Aquamec Ltd -
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“Phoenix Coaching goes beyond mere skill-building; it instills a powerful growth mindset that transforms every obstacle into a learning opportunity. It's like he has this unique ability to reframe challenges into stepping stones.”
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Abdullahi Hassan Mahad
Associate Human Rights Officer, UNSOM -
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“Initially, I wondered if coaching was suitable for me. After giving it a shot, Phoenix Coaching became a game-changer for me. Working with Kalim has not only boosted my growth but has also reflected to the performance and ambience of the team. He makes the journey of self-discovery enjoyable and truly inspiring. I highly recommend Phoenix Coaching to anyone looking to up their game in a warm, supportive environment.”
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Mikko Leskinen
CEO, Leona Consulting -
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“In our workshop, we reflected on very value-laden ideas about national defence and climate change. Participants came from many different organisations and educational backgrounds, with very different expectations. Without Kalim's facilitation, we would not have been able to work together over two days to outline a completely new social debate and achieve collective results.”
-Jarmo Pykälä, Secretary General
Committee of 100 in Finland,
Finnish Peace Organization -
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“Kalim immediately made me feel comfortable on our first meeting as I wasn't sure what to expect in our coaching relationship. He is deliberate in his professional approach which makes our engagement and discussions very encouraging and fruitful. One issue that we worked on together was my fear of the job interview process. We broke it down into various parts and went through them to a point where I could prepare for the job interview on my own. I would definitely recommend him to my friends.”
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Anne W. Fagerström
Social Services Worker
